The returned goods/products will be checked together with the receipt and the goods should be in good condition. The packaging should also be in its original condition in original shipping container as received. If the goods/products have been used or damaged by the customer, there WILL NOT BE ANY REFUND.
MoonSoul will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the goods/products, customer will receive their refund within 7 working Days after the confirmation.
Please return your purchase to the following address:
MoonSoul
No.9, Jalan PP11/3,
Alam Perdana Industrial Park,
Taman Putra Perdana,
47130 Puchong, Selangor
Please contact us at info@msmoonsoul.com or 016 – 265 6193 if you have any questions or doubts.